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Cultural Competency: Problem Solving
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Cultural Competency: Problem Solving training program with DVD focuses on helping healthcare staff understand what cultural competency means and what consitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients.
Key Training Points- Five Steps of Problem Solving
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gather information
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assess understanding
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give explanations -not orders
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be sensitive to patient's situation
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summarize and explain the next step
Training package includes: DVD (19 minutes) plus Leader's Guide and handbook. Additional handbooks available in packs of 10
This program can also be licensed for digital streaming. Please call to discuss this option for your organization. |
Cultural Competency is medicine at its best. This is patient centered care that is sensitive to the cultural and religious beliefs of his patients. This training program provides guidance to attain cultural competency at your facility.
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Nick Boothman uses real world healthcare scenarios to demonstrate the importance of realationships built on trust with those we serve.
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Help your customer care associates bridge the cultural barriers and achieve good customer service.
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Four module course for communicating across generations, genders, cultures. Available as a complete training workshop with DVD or as e-learning course.
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