Cultural Competency: Problem Solving


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Cultural Competency: Problem Solving training program with DVD focuses on helping healthcare staff understand what cultural competency means and what consitutes a culture.  They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. 
 
 
Key Training Points- Five Steps of Problem Solving
  • gather information
  • assess understanding
  • give explanations -not orders
  • be sensitive to patient's situation
  • summarize and explain the next step
 
Training package includes:  DVD (19 minutes) plus Leader's Guide and handbook.  Additional handbooks available in packs of 10
This program can also be licensed for digital streaming.  Please call to discuss this option for your organization.

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