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Service Impact! Series: Cross Cultural Communication
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Service Impact!™Series: Cross-Cultural Communication is a quick training program to help your customer care associates bridge cultural barriers between themselves and clients. Perfect for informal training meetings. A short right way/wrong scenario opens up discussion on this sometimes difficult area of customer interaction.
Key Training Points:
- avoid slang-use proper language
- be patient with accents-unfamiliar terms
- speak slowly, clearly
- respect and appreciate the customer's effort to learn your language
- reframe and seek alternates to barriers
Training Package includes DVD (4.33 minutres) with CD-ROM containing Facilitor Guide, Activities, Discussion Quesstions, Student Worksheet, PowerPoint File, Pre/Post Training Assessment.
This module is part of the five part Service Impact!™ Series and can be licensed for digital streaming. Call us for setup and pricing options. |
Healthcare industry based program to heighten employee awareness of cultural differences and steps to take to interact more smoothly with patients from different cultural backgrounds.
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Four module course for communicating across generations, genders, cultures. Available as a complete training workshop with DVD or as e-learning course.
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