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Creating World Class Customer Service-Excellence File 102
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Creating World Class Individual Module Only- Selection
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Creating World Class Customer Service-Excellence File 102 takes us inside some of the most well know compnies in the United States to learn how and why they stand out as top providers of excellent customer service.
We see what Southwest Airlines, Whole Foods Market and USAA Insurance have in common. Front Line employees, Supervisors, Mid-level managers and Senior managers share the six core skills necessary to achieve superior customer service.
 Whole Foods Market Module
Key Excellent Customer Service Training Points:
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focus the organization on the customer
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hire the right people
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satisfying employees lead to superior service
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create a personal connection
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listen to the customer
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act on feedback
Training package includes: DVD (18 minutes) plus Workbook
Individual Segments are available for each company profiled.
Digital Streaming License is available for this program. |
Watch a top performing product development team in action..
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Inspie your teams to show up for work each day ready to excell in creating positive customer experiences.
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Bob Farrell visits with companies that are succeeding with "Giving Away Pickles" each day to their customers!
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Best Seller! This wonderful film on customer service provides a unique view of how to please your customers!
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