Courage to Coach For Retail


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Courage to Coach: A Commonsense Approach to Confront Difficult Employee Performance Issues in Retail training program with DVD outlines a specific four-step process for coaching that will work in any employee performance situation. It begins with a critical first step—call it like you see it. You will also learn how to reach an agreement on the problem, develop an action plan for correcting the problem and follow up with the employee.
 
 
 
  
Key Training Points
·   Start a coaching conversation
·   Coach an attitude problem
·   Coach an employee who won’t take you seriously
·   Ask a good performer to do more
·   Document actions with an employee who’s not getting the message


Training Package includes(19 minute) DVD plus Leader's Guide and Participant Materials.
 

 

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