Coping With Difficult People Part One and Part Two


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Coping With Difficult People workshop includes a two part video series on communicating effectively with difficult personalities in the workplace.

Part One:  20 minutes- Describes and shows through vignettes the "know it all experts", Stallers and Snipers to name just a few of the types of people who can cause a reduction of work performance and morale. 

of Part One

Part Two: 29 minutes-Focuses on Tanks, Super Agreeables and Complainers and how to turn them into problem solvers, able to make commitments and how to never argue with a Tank.

Part Two

Training Package includes: DVD plus Leader's Guide

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