Conflict 101

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Conflict 101 is a new micro-learning program packed with conflict resolution tips and tools. Conflict is simply a part of life - and that's especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.

Conflict 101™ presents four proven strategies that will help participants break old and negative response habits:

  1. Take a Moment
  2. Identify a Positive Response
  3. Manage Your Emotions
  4. Envision a Successful Outcome

Key Learning Take Away

  • Better handle conflict; producing positive results
  • Feel empowered and lower stress
  • Reduce work interruptions due to conflict
  • Gain respect

Materials included in the Facilitation Package:  Easy-to-Use Discussion Guide and PowerPoint® Presentation

Target Audience: All Employees & Managers
DVD Video Run Time: 9 Minutes  - also available for digital streaming license
E Learning Course Length: 20 Minutes

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