Complaints: Five Tactics for Handling Complaints Effectively


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Complaints: 5 Tactics for Handling Complaints Effectively training program from Video Arts focuses on important steps all customer service staff can take to handle a customer complaints effectively.  Knowing how to handle a dissatisfied customer is a key skill for all face to face customer service. 



Complaints: Five Tactics for Handling Complaints Effectively  presents situations through humorous vignettes situations that can typically arise with our customers. It is always important to listen to the customer; to be sympathetic; ask the right questions; agree on a course of action and follow up to ensure that the action has been carried out.
 
 Training Options:
  • DVD (25 minutes) plus Facilitator's Guide  + PowerPoint Slides. 
  • Digital Streaming available for this program.  Call us for this option

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