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A Complaint is A Gift: Customer Feedback As A Strategic Tool
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A Complaint is a Gift: Using Customer Feedback as a Strategic Tool animated film that takes us through the land of Catchy Slogans, the Land of Big Promises and the Land of Lofty Visions. We as consumers are all too familiar with these lands and so are our customers and clients.
As the story unfolds, Complaint ( our stories hero) finds that his needs are not satisfied until he finally reaches of all places the Land of Complaints. Using humor and wit, this animated customer service parable illustrates how customer complaints can be true gifts in disquise, but only if our personnel are ready to accept them.
Training package includes: DVD (12 minutes) plus Facilitator's guide |
Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
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This best selling program teaches employees to respect Internal customers as if they were paying clients. By asking questions, listening and keeping your word a positive and productive work environment is achieved.
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How to handle those difficult moments with customers is the focus of this best selling program for Customer Care.
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Best Seller! This wonderful film on customer service provides a unique view of how to please your customers!
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