Can You Spare A Moment II

Product Options

Here:

Quantity:

Can You Spare A Moment II training program with DVD provides managers with the skills need to have the "counseling interview" with staff members. This interview or counseling moment can be tricky and sometimes managers shy away from these encounters with their employees.

In this update of the classic we see observe through excellent vignettes that even the most delicate situation can be overcome when dealt with using the appropriate counseling techniques. This best seller features John Cleese. The aim of the course is to understand the techniques of handling delicate situations and encouraging staff members to overcome problems proactively.

Four stages of structured approach to coaching/counseling:

setting up the interview
getting people taling by using "open-ended" questions
helping them to think through their problems
discovering solutions themselves

Training Package Includes DVD (25 minutes) Facilitator's Guide, Group Training Workbook, Power Point Presentation , Course Certificate on CD. . A Self Study CD of this program is also available. This format provides the opportunity for those who cannot attend scheduled training to benefit on achieving a skill or for a refresher. This program is an Award Winner!