Call To Order

Call to Order: Converting Telephone Inquiries into Sales  provides call center staff with the tools to easily convert those inbound calls to sales!   In this entertaining training film, we focus on how poor telephone technique doesn't just create a bad impression, it loses business.  Missed opportunitites can result from sloppy behavior, an over familiar approach and less than professional attitude.  We follow Jack a telesales executive as he is quick to complain about the treatment he receives from a vendor he is doing business with over the phone, but he is blind to his own errors on the job.

Key Training Points:

• Teaches staff how to deal with inquiries and develop sales opportunities
• practical and easy to follow techniques
• demonstrates how to close a sale over the phone
• suitable for cal center and telesales staff- in fact anyone who takes a customer call.

Training Package includes DVD- 20 minutes plus Leader's Guide. and CD for Self Study.  The self study CD provides the opportunity for those in the organization to benefit from the training when not able to atend a facilitated training course.