But I Don't Have Customers


Purchase Options/ Select




Industry Versions/ Purchase Options

Choose Version

But I Don't Have Customers is an award winning DVD based workshop focusing on internal customers.  Internal customers are often ignored or taken for granted, this type of attitude compromises the productive workflow within a company.  This program teaches employees to respect internal customers as if they were paying clients. Even though the action in this film is centered around an IT Department, the lessons apply to any department within an organization

 Government Version preview

Office Version preview
 
Key Training Points:
  • respect internal customers by determining their needs
  • keep internal deadlines
  • focus on listening, asking questions
 
Training Package includes DVD (21 minutes) plus Leader's guide and How To Book Outstanding Customer Service: The Key To Customer Loyalty (CUS010-MAN)  we also suggest  How To Book: Listen Up! Hear What's Really Being Said ( CMM022-MAN)

Additional programs on this topic

Between You and Me
Between You and Me
Best seller for peer to peer conflict resolution.
Everybody Wins: How To Turn Conflict into Collaboration
Everybody Wins: How To Turn Conflict into Collaboration
Everybody Wins helps employees learn how to recognize the most common conflict situations in the workplace. Each example depicts subtle situations and provides positive behavior modeling
Life Is Good and Work Can Be Too!
Life Is Good and Work Can Be Too!
Life Is Good Company is well know for engaged employees, managers and therefore loyal customers. This is an upbeat program that is sure to inspire your workforce to be more positive at work each day
Browse Categories