Browse Categories

But I Don't Have Customers

<< Previous in Customer Service Next in Customer Service >>

Choose From/ Product Choices

Choose Version

But I Don't Have Customers is an award winning DVD based workshop focusing on internal customers.  Internal customers are often ignored or taken for granted, this type of attitude compromises the productive workflow within a company.  This program teaches employees to respect internal customers as if they were paying clients. Even though the action in this film is centered around an IT Department, the lessons apply to any department within an organization

 Government Version preview

Office Version preview
 
Key Training Points:
  • respect internal customers by determining their needs
  • keep internal deadlines
  • focus on listening, asking questions
 
Training Package includes DVD (21 minutes) plus Leader's guide and How To Book Outstanding Customer Service: The Key To Customer Loyalty (CUS010-MAN)  we also suggest  How To Book: Listen Up! Hear What's Really Being Said ( CMM022-MAN)

Related Products in our Catalog- These may be from multiple Producers

Everybody Wins: How To Turn Conflict into Collaboration
Everybody Wins: How To Turn Conflict into Collaboration
Everybody Wins helps employees learn how to recognize three of the most common conflict situations in the workplace. Peer to Peer, Work Team, and Manager to Employee. Each example depicts subtle situations and provides positive behavior modeling
Inside Information- A Silo Buster's Guide to Internal Customer Service!
Inside Information- A Silo Buster's Guide to Internal Customer Service!
Training workshop with DVD to improve Internal Customer Service! The vitality of an organization is so dependent on the respect and support that each employee provides. Silos, in-fighting and competition from within destroys more than just morale.
Life Is Good and Work Can Be Too!
Life Is Good and Work Can Be Too!
Life Is Good Company is well know for engaged employees, managers and therefore loyal customers. This is an upbeat program that is sure to inspire your workforce to be more positive at work each day
Between You and Me
Between You and Me
All time best seller for peer to peer conflict resolution.

Product Reviews

(0 Ratings, 0 Reviews)
 
 
 
 

Sign In/Register Here
 
We accept
 
 
 
DiSC is a registered trademark of
Inscape Publishing, Inc.