Beyond Words: Customer Service & Sales Series

Communicating with customers in a positive way takes more than just words.  Learning the non-verbal cues that a customer exhibits provides an additional advantage to providing good service or making the sale. Beyond Words:  Business to Business Customer Service and Sales Series is a two part video series on DVD with introduction to basic and intermediate body language skills as they relate to customer interaction.

Part One (11 minutes)  Part 1

Eyebrow Flash

1. Genuine Smile
2. Handshake
3. Titled Head

Part Two (21 minutes) Part 2

The 6 Key Nonverbal Cues For Encoding

1. Holding The Floor
2. The Confident Voice
3. Eye Power
4. The Eye Zone
5. Power Positions
6. The Curse of the Sunken Chest

The 5 Key Nonverbal Cues for Decoding

1. The Tilted Head
2. Lying or Showing Doubt
3. The Steeple
4. The Crossed Arms
5. Evaluation Cue

Training Package includes DVD which includes Part1 and Part2 plus discussion guides for each part.