Not another complaining customer...yes and how does our customer service staff handle those complaints effectively so we satisfy our customers and keep them for life?
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Newly released remake of the classic John Cleese program on how to make meetings more productive. John Cleese is featured as the Judge is this new version.
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We see the key stages of team development: storming, norming and performing in this Part Two of the Jamie's Kitchen Series. .Jamie Oliver is the TED Prize winner for 2010: the chef who’s transforming the way children eat at school and at home.
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Based on research by Meredith Belbin on choosing the best candidate to fil a team role.
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Meeting Internal Customers Needs- serve them as if they were external customers.
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When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
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Importance of getting your point across through writing skills that are clear and persuasive.
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Accident Investigation provides valuable knowledge on why an accident occurred so that steps can be taken to insure that it does not happen again.
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Behavioral Interviewing techniques help to predict the future performance of candidates.
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Getting to Yes with Dr. Roger Fisher a benchmark case study workshop with actual conflict management scenarios. Demonstrates systematic approach to implementing interest based negotiation balanced with building long term relationships.
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Have you ever stood by silently while someone was being harassed and you felt you should speak up but didn't?
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Award Winnning two part series on dealing with the importance of documentation and action by managers when claims of harassment, threats of violence or abusive conduct are reported by employees.
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Powerful workshop with Brigid Moynahan showing how the ways we value and devalue our colleagues impacts our workplace and the effectiveness of all to excel. These behaviors impact the ability to retain our best employees over time.
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Managers, team leaders and anyone with demands on their time will benefit from this course on time management skills.
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Everyone deserves respect at work. This program targeted for Managers and Team Leaders challenges personal assumptions or biases that..often lead to discrimination.
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Communicating with others can be so difficult at times. This workshop with example vignettes explores four different communication styles and how to adapt your style to the communication style of others.
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All time best selling program on improving productivity in meetings with John Cleese. Suitable for all staff to help enable people to become more organized and chair meetings that are more effective and motivating for those who attend.
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Jamie Oliver's passion transformed 15 unemployed kids into an efficient organized team. His work with children to combat obesity is ongoing. He is the 2010 Winner of the TED Award. This program focuses on leadership skills.
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Team leaders learn the essentials of motivating their team.
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Do you have chronic absenteeism? Training workshop to assist Managers in recognizing this and uncovering cause in their employees.
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Assertiveness does not conflict with listening and accepting the views of others such as colleagues or customers and is more likely to lead to a satisfactory solution to any problem.
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Animated program introducing a new concept into the language of the leader-the concept is Co-creating with direct reports versus a power over mind set.
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Using email effectively is the subject of this workshop. Give your employees a quick training on legal and effective email use, for your organization
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Promoting age diversity and appreciation in the workplace.
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Give your managers a model for coaching skills they need to guide and encourage their staff on a daily basic to improve productivity and team results.
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Two challenging opened ended scenarios to stimulate group discussion on diversity.
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How To Speak Up Against Use of Stereotypes in the workplace.
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Ensure that your staff members that deal with customers learn the key skills, techniques and behaviors of selling.
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Provide all staff with basic knowledge of key financial documents with this classic featuring John Cleese and Dawn French.
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Excellent workshop to help project team members bring your projects in on time. For project management to be successful everyone has to do their part.
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