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Service Impact! Series: The Angry Customer
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Service Impact!™Series The Angry Customer training program with DVD provides a quick and impactful learning experience with the right way/wrong way vignette. Perfect for those quick, informal meetings on improving customer care.
Key Training Points:
- allow customer to vent
- acknowledge customer's feelings
- take ownership of the issue
- avoid blaming the customer
- focus away from emotions-toward issues
- collaborate with customer to solve problem
Training Package includes DVD (3.24 minutes) plus CD-ROM with Facilitator Guide, Activities, Discussion Questions, Student Worksheet, PowerPoint file, Pre/Post Training Assessment
This module is part of the five part Service Impact! Series. Can be licensed for digital streaming. Call for setup and pricing options. |
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Five short modules on key customer service challenge areas. Quick training starters with vignettes and complete support material.
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Part of the five part series on customer service showing how honesty and admiting mistakes and taking corrective action keeps customers.
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How to handle those difficult moments with customers is the focus of this best selling program for Customer Care.
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