Ensure that your staff members that deal with customers learn the key skills, techniques and behaviors of selling.
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New workshop with Eric Chester divided into eight separate modules to give managers the tools they need to effectively understand, communicate, motivate and retain th newest and gradually will be the largest generation at work.
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Benchmark program featuring on site visits with three well known leaders and their staff . Candid interviews on their view of what leadership qualities they believe are important.
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Dr.Sondra Thiederman takes us through the steps to recognizing our own personal biases and learn how to work around our ingrained behaviors to become more bias free in our thoughts and actions towards others.
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Companion Workbook to the dynamic "It's Okay To Be The Boss: Management Workshop" by Bruce Tulgan. a hands on resource that will help new and seasoned managers and supervisors learn how to overcome common obstacles to becoming an engaged manager.
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We see the key stages of team development: storming, norming and performing in this Part Two of the Jamie's Kitchen Series. .Jamie Oliver is the TED Prize winner for 2010: the chef who’s transforming the way children eat at school and at home.
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Give your managers a model for coaching skills they need to guide and encourage their staff on a daily basic to improve productivity and team results.
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The five generations currently in the workforce have experienced differences in family structure, education and world events. This new program explores the importance of respect for the diversity of viewpoints and talents that each group offers.
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DISC IDX Ready Synchronized learning for Listening Skills Improvement with video, powerpoint and guide all in one!
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Managers, team leaders and anyone with demands on their time will benefit from this course on time management skills.
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Safety at work is everyone's responsibility. Using the Meerkats as an example of a team, this film illustrates how the Meerkats all work together to ensure the survivial of each member of their community. A best seller for workplace teamwork safety.
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Promoting age diversity and appreciation in the workplace.
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Workshop to help achieve a diverse and respectful workplace for everyone.
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Assertiveness does not conflict with listening and accepting the views of others such as colleagues or customers and is more likely to lead to a satisfactory solution to any problem.
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Telly Award Winner 2008! Awesome is a two part training program featuring interviews with 24 Gen Y employees in part one and Managers of this generation in part two.
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What we need to do every time we get into a vehicle, before we turn the key!
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Learn how to go beyond words by understanding body language cues in customer service and sales.
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Interviewers may be skilled in behavior based interviewing but are they also aware of the body language / non-verbal cues that candidates are displaying during the interview?
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Use the powerful film clips in this program to demonstrate different types in EQ.
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Based on John Sweeney's best selling book "Innovation: At the Speed of Laughter: 8 Secrets to World Class Idea Generation, this workshop on DVD helps to unlock creative potential within organizations.
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A humorous meeting opener on change starring the "Stapler Guy"
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With harassment in the workplace continuing, it is important to continously inform employees at all levels that this behavior is not tolerated.
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Equip your employees to prevent a communication breakdown at work!
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Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!
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A how to program on assembling a career portfolio. A career coach and hypothetical case studies guides viewer through what components should be included to create an impressive portfolio.
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New series focusing on difficult situations and communication in the workplace.
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New DISC- IDX Ready Workshop for Teams
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Synchronized training package for improving Front Line Management=easy to prepare,easy to deliver!
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Two challenging opened ended scenarios to stimulate group discussion on diversity.
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Unique look at the benefits of being unified and appreciating and celebrating diversity in the workplace!
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