Alert and Alive: Defusing Anger and Violence in the Workplace


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Alert and Alive: Defusing Anger and Violence in the Workplace ( How To Book) provides managers and employees with information and life saving tips on how to defuse anger and hostility at work before it gets out of hand and escalates into full blown attacks.
 
 
Key Training Points:
  • managing safety risks
  • understanding anger escalation
  • reducing hostility
  • confronting problems before they escalate
  • when to intervene
  • when to consider employment termination

Code: VIO010

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