Glad I Could Help

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Glad I Could Help: Real Customer Service Situations for Discussion training program with DVD shows employees through candid vignettes how to respond positively when faced with difficult customer service situations.

Glad I Could Help has a good selection of both "internal" and "external" customer service vignettes, both on the phone and face to face. With each vignette, employees will learn that by responding with a "glad I could help" attitude, customers will be more positive about the employee, the organization, and the way they have been treated- ultimately contributing to customer loyalty.

Key Training Topics

phone rings when dealing with face to face customer
irate customer who has just gone through an automated phone system
customer who's delivery expectations have not been met
internal customer who has been promised service- but has not received it
upset customer who has been transferred several times
being interrupted by a customer who needs help
making an exception to a policy to help a customer
angry customer who has an unexpected high bill and damaged goods

Training Package includes DVD (21 minutes) with Facilitaor Guide and Reproducible Participant Materials

We can help you acquire this title. Originally produced by VisionPoint, it was purchased and is now owned by Monad Trainer's Aide. It is closeout inventory consisting of limited quantities, reduced in price and once sold will not be available again.