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An Inside Job
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An Inside Job-Meeting Internal Customers Needs training program with DVD demonstrates why serving our internal customers in vital to the success of an organization. Often the focus is only on our external customers, however everyone in a company forms part of a customer service chain. An Inside Job is set in a hotel scenario. An investigation is called to look into mismanagement.
Three Steps To Effective Internal Customer Service:
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identifying your internal customers
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consult them about their needs
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serve them as though they were external customers
Training Package includes: DVD(23 minutes) plus Facilitator Guide, Workbook, PowerPoint Presentation and Certificate
Also available for digital streaming through our ArcLearn Portal and interactive e-learning course.
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Training workshop with DVD to improve Internal Customer Service! The vitality of an organization is so dependent on the respect and support that each employee provides. Silos, in-fighting and competition from within destroys more than just morale.
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This best selling program teaches employees to respect Internal customers as if they were paying clients. By asking questions, listening and keeping your word a positive and productive work environment is achieved.
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Award winning training workshop for customer service skills has been newly revised to give a fresh perspective on customer service.
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