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5 Values of Great Customer Service
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Five Values of Great Customer Service is a video based training program that provides a view of customer service from a values based approach. Most often , frontline personnel will be assisting people from all different cultural backgrounds. By showing respect, personalizing the service that they provide and paying attention to cultural issues they will be showing that the company they work for cares about customer's needs.
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Training Package includes DVD (23 minutes) with Comprehensive Facilitator's Package that includes reproducible handouts. This program is also available in Spanish
Digal Streaming License is available for streaming within your organization via external server or your intranet. Easy to set-up, call us for more information and to license.
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Award Winning true story of Customer Service that celebrates the power of personal customer service delivered from the heart. Based on the book by Barbara Glazer.
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Help your customer care associates bridge the cultural barriers and achieve good customer service.
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Open your discussion on how to keep your calm when dealing with those angry customers.
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