Five Values of Great Customer Service is a video based training program that provides a view of customer service from a values based approach. Most often , frontline personnel will be assisting people from all different cultural backgrounds. By showing respect, personalizing the service that they provide and paying attention to cultural issues they will be showing that the company they work for cares about customer's needs.
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Training Package includes DVD (23 minutes) with Comprehensive Facilitator's Package that includes reproducible handouts. This program is also available in Spanish